Automated Computer Tune-Ups
Our system automatically tunes your computer up on a regular basis throughout the year to allow your computer to run as fast as it can. Nothing for you to do here.

Automated Preventive Maintenance
Our system automatically runs preventive maintenance cycles throughout the year to allow your computer to run as smooth and error free as it can. Nothing for you to do here.

Pro-active PC Health Monitoring
Our system automatically monitors your computer 365 days a year 24 hours a day. If we find anything that needs action in regards to your computer heath, you will hear from us. Nothing for you to do here.

Software Update Management
Our system automatically updates your important generic software (i.e. Windows updates, Adobe Flash Player, Adobe Reader, Mozilla Firefox, Google Chrome, Skype etc.) for you to keep your computer as safe as possible. Nothing for you to do here.

Free Guidance for Subscribers
If you subscribe to one of our "Worry No More" Plans you have access to free guidance from our experienced technicians. So you are more than welcome to send an Email to HelpDesk@Chazotte-Tektronics.com with questions like: "Can you recommend a new printer for me. I only print very little over the year, but I need color printing?", "Can you recommend a new computer for me for light use around $750?", "I need to move my business to a new location, can you help us with some technology questions in that regard?".  What ever the technology question we will try and help you as good as we can - for free.

SYSTEM WIDE  Alerts
In case of wide spread panic situations (virus attacks, weather problems etc) we will send out System Wide alerts (or actions if needed). Nothing for you to do here.
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Plan transfer to new computer
If you get a new computer or simply decide to use another computer than the one currently on one of our "Worry No More" plans, you can move your plan onto another computer for free.

Remote Agent Software
The remote agent software is the software that you installed when you first signed up for one of our plans (the icon is a little green circle with a white check mark in it as pictured on top of this web page here) . This software allows us to do automated computer tune-ups, automated preventive maintenance, pro-active PC health monitoring, software update management, system wide alerts, gives us the ability to help you remotely if you have an issue on your computer and a whole lot more (depending on your "Worry No More" Plan).
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Email Support for Plan Items
Email support for plan items via HelpDesk@Chazotte-Tektronics.com is included with all our plans. So if you i.e. have a question in regards to a computer tune-up, the preventive maintenance, the pro-active health monitoring, an included software update, a Windows update or alike just send us an Email and we will be happy to help you out - for free.

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US Phone Support for Plan Items
Email support for plan items via HelpDesk@Chazotte-Tektronics.com is included with all our plans. All of our plans above the Maintenance Plan also have phone support for plan items included. So if you i.e. have a question in regards to a computer tune-up, the preventive maintenance, the pro-active health monitoring, an included software update, a Windows update or alike just send us an Email or give us a call and we will be happy to help you out - for free.

100% Virus Free Guarantee
"Worry No More" 100% Virus free guarantee: If our security bundle fails and your machine gets infected, we will completely remove the infections and perform a full tune-up free of charge.
How do we do it?
The answer is in the numbers.
Since the start of our "Worry No More" plans on February 1, 2014 we have not had a single computer with our security bundle on it that has gotten any significant infections.
That's why we with confidence can give you a 100% Virus free computer guarantee as per above.

Professional Anti-virus Software
We install, configure, monitor and maintain Professional anti-virus software for you.

100% Spyware Free Guarantee
"Worry No More" 100% Malware/Spyware free guarantee: If our security bundle fails and your machine gets infected, we will completely remove the infections and perform a full tune-up free of charge.
How do we do it?
The answer is in the numbers.
Since the start of our "Worry No More" plans on February 1, 2014 we have not had a single computer with our security bundle on it that has gotten any significant infections.
That's why we with confidence can give you a 100% Malware/Spyware free computer guarantee as per above.

Professional Anti-malware Software
We install, configure, monitor and maintain Professional anti-malware software for you.

100% Infection Free Guarantee
"Worry No More" 100% Virus/Malware/Spyware/Infection free guarantee: If our security bundle fails and your machine gets infected, we will completely remove the infections and perform a full tune-up free of charge.
How do we do it?
The answer is in the numbers.
Since the start of our "Worry No More" plans on February 1, 2014 we have not had a single computer with our security bundle on it that has gotten any significant infections.
That's why we with confidence can give you a 100% infection free computer guarantee as per above.
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Professional Installation of Software
We install, configure, monitor and maintain Professional anti-virus and/or anti-malware software for you.
If you have a "Worry No More" Plan that includes file backup or advanced backup, then we also install, configure, monitor and maintain the backup software for you.

Audits, Inventory and Reporting
We will Email you audit, inventory and various types of reporting tailored to your needs.

Remote Access to own computer
All of our plans above the Maintenance Plan have "Remote Access to own computer" included.  This i.e. means that you can FREE of charge access your office computer remotely from your home computer if needed. Just ask us to set it up for you - free of charge.

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Automatic Cloud File Backup
If you have a "Worry No More" Plan that includes file backup then we will install, configure, monitor and maintain the backup software for you.
A file backup plan is a "low level file backup", which is very well suited for backing up individual computer files on a regular computer. See the "Automated Advanced Image Cloud Backup" below for the difference in the two backup types.
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Automatic Advanced Image Cloud Backup
If you have a "Worry No More" Plan that includes "automatic advanced image cloud backup" then we will install, configure, monitor and maintain the backup software for you.
This type of backup is very well suited for servers and "true" main computers that run i.e. SQL databases, Exchange mail servers, proprietary databases or software etc. This is since the image backup allows for a "Disaster Recovery" scenario onto dissimilar hardware, which means if your main computer / server completely breaks down, we can come with any kind of replacement computer / server and restore your FULL machine usually within one work day.

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​Remote Support Outside Plan (Optional)
Remote Support outside any of our plans are always available and will be billed according to the time that is spent fixing an issue. A couple of good examples of Remote Support outside our plans are i.e. fixing a customer printing problem remotely, helping out with an Email issue, helping out with a sound issue etc. These types of issues clearly have nothing to do with any of our plan items and is therefor billable separately from our plans (unless you have a separate pre-paid support plan with us).

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Can I use this special for as many computers as I would like?
Yes! You can use the offer for 1 computer or 100 computers (or more)! There are currently no limits to computer quantities in this offer! You do NOT have to be a new customer either. If you are an existing client with i.e. your office computers on a plan, feel free to use this offer for all your home computers!

Can I share this offer with others?
Yes! Feel free to share this offer with anyone the in the US of A! 
For now the offer is ONLY valid for US customers. This is due to time zones in other countries around the world. It's hard for us to support other time zones in a timely manor at this point, since we are solely US based.

How are you able to do this? Don't you have to make money to survive?
We a confident that many of you will see the value of our services for the future and will decide to signup for a paying plan after the special is over. But that is NOT a requirement of ours. The offer is truly FREE and there is ZERO obligation at the end of the free year to signup for a paying plan! We don't mind having anyone onboard for free for a year. At least you know what we can do for you if you ever need a helping hand with your computer :-)

Is it really 100% FREE?
Yes! It's 100% FREE for one year - as in $0.00!
We will NOT ask you for credit card information or other payment information! The only thing we require from you are contact details, so we can contact you when an issue with your computer requires it! At the end of the free one year you will be presented with a simple offer as per below. There is ZERO pressure for you to continue onto a paying plan. It's merely an option, if you feel that it has value for you.
Options at the end of the FREE year:
1) Simply reply "No thank you" to continuing onto a paying plan
2) Or reply "Yes, please" to continue onto one of our paying plans
3) You can even reply "I am not sure yet" in which case we will put you on a cost free "dormant plan"

What computer Operating Systems are supported here?
For now we ONLY support Windows OS on this special.
We expect to support Mac OS and Linux OS in the not too distant future.
We also expect to support some of the Mobile OS' out there on Smart Phones, Tablets etc. in the future.

What is the response time to Support Requests?
We are "known" for our expediency and generally get back on issues the same day and usually within hours. From a technical system standpoint our average response time is 1.75 hours counted over thousands of Support Tickets (this average response time is fluid/dynamic and gets updated all the time).